Contact us

Always call triple zero (000) if you are involved in or witness an emergency on Victoria's public transport system or waterways. We are not an emergency service organisation.

There are several ways you can contact us about a general enquiry or a transport safety issue

Online Contact form
Email information@transportsafety.vic.gov.au
Postal address PO Box 2797, Melbourne VIC 3001
Street address 121 Exhibition Street, Melbourne (by appointment only)
Phone

1800 223 022

Then choose from one of the following options:

  • Option 1: Maritime
  • Option 2: Bus
  • Option 3: Rail
  • Option 4: Media and communications
  • Option 5: All other TSV enquiries
Lines are open Monday to Friday from 9am to 5pm.
We are closed on public holidays.

Our complaints handling policy is to aim to respond within five working days for general enquiries and 14 working days for transport safety-related complaints.

Incident reporting

Always call triple zero (000) if you are involved in or witness an emergency on Victoria's public transport system or waterways. We are not an emergency service organisation.

Maritime incidents

Emergency services

Dial triple zero (000)

Water Police 

1800 135 729

Marine radio

27 MHz Channel 88

VHF Channel 16HF frequencies 4125

Incident reporting

Bus operator incident reporting (24 hours/7 days)

1800 301 151

For more information visit:

Rail operator incident reporting (24 hours/7 days)

1800 301 151

Please note this number is for accredited operators regulated under the local scheme only.

Incident reporting

Media enquires

Journalists with media enquiries for Transport Safety Victoria should contact:

Janet Miller
0437 583 305

Media enquiries relating to heavy rail operators and the national rail regulatory scheme, should contact:

Head of Communications and Planning, ONRSR
(08) 8406 1555.

Social media

Transport Safety Victoria is on Twitter and YouTube for Bus and Rail safety.

For Maritime safety news, follow our Boat Safe Ride Safe Facebook, Twitter and YouTube profiles.

Service of legal documents

Our address for service of statutory notices and legal documents including writs, subpoenas and other notices is:

The Director, Transport Safety
121 Exhibition Street
Melbourne
VIC 3000

Regional bus offices

Barwon South regional bus office 180 Fyans Street
South Geelong
Telephone: (03) 5225 2539
Loddon Mallee regional bus office 57 Lansell Street
Bendigo
Telephone: (03) 9655 8949

Hume regional bus office
50-52 Clarke Street
Benalla
Telephone: (03) 5761 1820
Gippsland regional bus office 120 Kay Street
Traralgon
Telephone: (03) 5172 2689