OSCAT interview preparation and management

This page provides information about preparing for the organisational safety culture appraisal interviews. It includes information about:

Selecting interviewers and scribes

It is recommended that two people lead and document the interviews to help manage the likelihood of bias in ratings.

  1. Interviewer - focuses on gathering enough information to rate each sub-elements. The interviewer should have behavioural interview skills and basic knowledge about organisational/safety culture and its relationship with safety outcomes.
  2. Scribe - focuses on recording the evidence. The scribe may not have behavioural interviewing experience but should understand the impact of organisational culture on safety.

At least one of the team should have operational knowledge to interpret the information provided by the interviewee. 

Selecting interviewees

Determine the proportion of the overall organisation that will be interviewed. Consider including:

  • operational managers
  • safety managers
  • ten per cent of frontline staff
  • long term staff
  • new staff
  • sub-group within the organisation (for example maintenance or customer service areas and drivers).

Scheduling interviews

Ensure you have enough time to conduct the interview and score the sub-elements for each scenario. Scoring should occur immediately after the interview.

Interviews should be no longer than one hour.

Preparing for the interviews

You need to decide how any confidential information or safety issued raised during the interview will be treated prior to commencing. This should be agreed between the organisation and the interviewer and communicated to all interviewees prior to each interview. A guide to the recommended approach is available within the sample introduction script.

Potential interviewees should be provided with information about the initiative. This could include:

  • why it is being conducted
  • the aims of the appraisal
  • what to expect in the interviews
  • agreed confidentiality arrangements.

Provide copies of the scenarios to each interviewer and scribe. The record of interviews document helps to ensure that a range of scenarios are covered across all job levels. It is a good idea to have an extra scenario for each interview in case the interviewee cannot recall an example for a planned scenario.

Related resources

  • Record of interviews template
  • Sample record of interviews