Report an incident

All accredited rail transport operators regulated under the local scheme have a duty to report rail incidents to us.

This page provides information for rail transport operators in the local regulatory scheme. Accredited rail transport operators in the national regulatory scheme should refer to the ONRSR website for information about reporting rail incidents. 

For immediate reporting call 1800 301 151 (24 hours / 7 days)

Your organisation may face penalties for not reporting rail accidents or incidents.

Who should provide the reports?

All accredited rail transport operators regulated under the local scheme have a duty to report rail incidents to TSV. However, accredited rail transport operators may formulate their own internal policies and procedures to ensure they comply with this requirement. 

For example, some organisations may specify a particular job role as being responsible for reporting, others may encourage staff in the course of their work who are 'involved' in an incident to notify us.

Reporting 'notifiable accidents or incidents'

Accredited rail transport operators regulated under the local scheme must:

  1. Call 1800 301 151 immediately after becoming aware that a rail accident or incident has occurred
  2. Give TSV a record of the rail accident or incident by completing the approved form within 72 hours after the accident or incident (unless we have agreed in writing to an extension of time)

Accredited rail transport operators in the national regulatory scheme should refer to the ONRSR website for information about reporting rail incidents. 

Definition

The Rail Safety (Local Operations) Regulations 2006 (Vic) sets out the meaning of the term 'railway accident or incident' as:

  • An accident or incident on railway premises that results in:
    • the death of a person
    • a person requiring immediate treatment as an in-patient in a hospital
  • A running line derailment of any unit of rolling stock
  • A collision between any rolling stock and any person
  • A collision between any rolling stock and any other vehicle, infrastructure, obstruction or object which resulted in significant property damage
  • An implosion, explosion, fire or other occurrence which resulted in significant property damage
  • A notifiable accident or incident (which means a railway accident or incident which the Safety Director has specified by instrument under regulation 42(1) of the Rail Safety (Local Operations) Regulations 2006 (Vic)).

Reporting 'notifiable circumstances'

Accredited rail transport operators regulated under the local scheme must notify us, using the approved notifiable occurrence form, within 72 hours after becoming aware of the notifiable circumstance. Please contact us if you require a notifiable occurrence form.

Accredited rail transport operators in the national regulatory scheme should refer to the ONRSR website for information about reporting rail incidents. 

Definition

The Rail Safety (Local Operations) Regulations 2006 (Vic) defines 'notifiable circumstance' as meaning a circumstance, act or omission that resulted in, or had the potential to result in, the death or serious injury to a person or significant damage to property and includes any:

  • Defect in, or failure of, any part of the rail infrastructure 
  • Defect in, or failure of, any rolling stock or part of any rolling stock
  • Failure or breach of any rail operations practice, procedure or rule
  • Other circumstance, act or omission that the Safety Director has specified under regulation 42(2) to be a notifiable circumstance.

Monthly reports

As a condition of accreditation a rail operator must give us a monthly report that details various statistics as outlined in the Rail Safety Regulations. Please contact us for a copy of the monthly report form.

Drug and alcohol impairment

In accordance with the Rail Safety (Local Operations) Regulations 2006 (Vic), a rail transport operator must notify us within 48 hours after becoming aware that a rail safety worker has undergone a preliminary breath test, drug screening test or an assessment of drug impairment and:

  • a preliminary breath test indicates the rail safety worker's breath contains alcohol, or
  • an assessment of drug impairment indicates that the rail safety worker may be impaired by the drug.

The notification must:

  • contain a statement of action specifying the response and proposed action to be taken by the rail transport operator against the rail safety worker as a consequence of the positive test result, and
  • be in writing and in an approved form. 

The notifiable occurrences form can be used to report drug and alcohol impairment. Please contact us for an editable copy of this form.

How do we use the data we collect?

We use the data we collect from rail and tram operators to monitor trends and safety risks across the Victorian transport network. Visit our incident statistics page for the latest reports.