Information, guidance and education

Information, guidance and education promote voluntary compliance among duty-holders.

This approach is most often used when:

  • Regulatory obligations are new or have changed significantly and there is little or no awareness of these new obligations across the sector
  • The main objective is to increase voluntarily compliance or the capacity to comply and continuously improve
  • There is an identifiable breach but it is non-safety critical and / or the circumstances surrounding it are minor
  • There is an emerging or known safety issue that is not well understood by duty-holders.

In general, an information/guidance approach will be more appropriate:

  • The lower the risk to safety arising from the breach
  • The lower the broader impact of the breach and
  • The higher the willingness/capacity of the duty-holder to comply.