Contact us

Always call triple zero (000) if you are involved in or witness an emergency on Victoria's public transport system or waterways. We are not an emergency service organisation.

There are several ways you can contact us about a bus safety or maritime safety issue. Our team is able to respond during office hours (Monday to Friday, 9am to 5pm). We are closed on public holidays.

Maritime

Recreational boaters can reach our maritime safety team via email or phone:

Domestic commercial vessel queries should be directed to the Australian Maritime Safety Authority (AMSA)

Bus

Contact our bus safety team via email or phone:

Bus driver accreditation is managed by Commercial Passenger Vehicles Victoria (CPVV)
Bus passengers wanting to give service feedback should contact Public Transport Victoria (PTV)

Rail

Victorian trains and trams are regulated by the Office of the National Rail Safety Regulator (ONRSR)

General enquiries, media

Contact Transport Safety Victoria:

Postal address PO Box 2797, Melbourne VIC 3001
Street address 121 Exhibition Street, Melbourne (by appointment only)

Incident reporting

Always call triple zero (000) if you are involved in or witness an emergency on Victoria's public transport system or waterways. We are not an emergency service organisation.

Maritime incidents

Water Police: 1800 135 729

Marine radio: 27 MHz Channel 88, VHF Channel 16HF frequencies 4125

Incidents:

Bus incidents

Social media

Follow Transport Safety Victoria on Twitter, YouTube and LinkedIn.

For boating safety news, follow Maritime Safety Victoria on Facebook, Twitter and YouTube.

Service of legal documents

Our address for service of statutory notices and legal documents including writs, subpoenas and other notices is:

The Director, Transport Safety
121 Exhibition Street
Melbourne
VIC 3000

Regional bus offices

Barwon South regional bus office 180 Fyans Street
South Geelong
Telephone: (03) 5225 2539
Loddon Mallee regional bus office 57 Lansell Street
Bendigo
Telephone: (03) 9655 8949
South East regional office72-74 Greens Rd
Dandenong South
Telephone: 0419 886 421