Contact us
Always call triple zero (000) if you are involved in or witness an emergency on Victoria's public transport system or waterways. We are not an emergency service organisation.
There are several ways you can contact us about a general enquiry or a transport safety issue
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Online
| Contact form
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Email
| information@transportsafety.vic.gov.au
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| Postal address
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PO Box 2797, Melbourne VIC 3001
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| Street address
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121 Exhibition Street, Melbourne (by appointment only)
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| Phone
| 1800 223 022 Then choose from one of the following options: - Option 1: Maritime
- Option 2: Bus
- Option 3: Rail
- Option 4: Media and communications
- Option 5: All other TSV enquiries
Lines are open Monday to Friday from 9am to 5pm.
We are closed on public holidays.
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Our complaints handling policy is to aim to respond within five working days for general enquiries and 14 working days for transport safety-related complaints.
Incident reporting
Always call triple zero (000) if you are involved in or witness an emergency on Victoria's public transport system or waterways. We are not an emergency service organisation.
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Maritime incidents
| Emergency services Dial triple zero (000) Water Police 1800 135 729 Marine radio 27 MHz Channel 88 VHF Channel 16HF frequencies 4125 Incident reporting |
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| Bus operator incident reporting (24 hours/7 days)
| 1800 301 151 For more information visit: |
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| Rail operator incident reporting (24 hours/7 days)
| 1800 301 151 Please note this number is for accredited operators regulated under the local scheme only. Incident reporting |
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Media enquires
Journalists with media enquiries for Transport Safety Victoria should contact:
Janet Miller
0437 583 305
Media enquiries relating to heavy rail operators and the national rail regulatory scheme, should contact:
Head of Communications and Planning, ONRSR
(08) 8406 1555.
Social media
Transport Safety Victoria is on Twitter and YouTube for Bus and Rail safety.
For Maritime safety news, follow our Boat Safe Ride Safe Facebook, Twitter and YouTube profiles.
Service of legal documents
Our address for service of statutory notices and legal documents including writs, subpoenas and other notices is:
The Director, Transport Safety
121 Exhibition Street
Melbourne
VIC 3000
Regional bus offices
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Barwon South regional bus office
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180 Fyans Street
South Geelong
Telephone: (03) 5225 2539
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| Loddon Mallee regional bus office
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57 Lansell Street
Bendigo
Telephone: (03) 9655 8949
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Hume regional bus office
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50-52 Clarke Street
Benalla
Telephone: (03) 5761 1820
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| Gippsland regional bus office
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120 Kay Street
Traralgon
Telephone: (03) 5172 2689 |
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