Contact us

Always call triple zero (000) if you are involved in or witness an emergency.

Our team is able to respond during office hours (Monday to Friday, 9am to 5pm). We are closed on public holidays.

Maritime Safety Victoria

General enquiries:

education@safetransport.vic.gov,au
We're currently experiencing very long waiting times on our phone lines. For the quickest response please email us.

Social media

Follow Maritime Safety Victoria on Facebook, Twitter and YouTube.

Street address1 Spring St, Melbourne (by appointment only)
Postal addressPO Box 2392, Melbourne VIC 3001

Recreational boating

You may find the information you need in our frequently asked questions.

To seek further clarification, report an issue or provide feedback, refer to the topic list below for the contact details of the appropriate Maritime Safety Victoria team or external agency.

Incident reporting

Safety

IssueAgencyContact
Report dangerous behaviour on the water Victoria Water Police (03) 9399 7500
Recreational boating safety query Maritime Safety Victoria (MSV) - boating education team education@safetransport.vic.gov.au

Boats and marine craft gas safety

 Energy Safe Victoria (ESV) - Gas technical enquiries team 1800 652 563
gastechnicalenquiry@energysafe.vic.gov.au

Noise

  • Victoria's Environment Protection Authority is responsible for regulating noise pollution and enacting control measures. Phone 1300 372 842 (1300 EPA VIC) or email contact@epa.vic.gov.au
  • You may also want to raise the issue with the relevant local council

Boating Vic

Fishing and environment

IssueAgencyContact
Whale and dolphin emergency Department of Environment, Land, Water and Planning (DELWP) 1300 136 017
Illegal fishing Victorian Fisheries Authority (VFA) 13 FISH (13 3474)
Fishing query VFA 136 186
Vic Fishing App
Buy a fishing licence VFA  Online via Service Victoria
Recreational fishing licence query VFA (03) 8392 6867 
rec.licensing@vfa.vic.gov.au
Marine pollution Environmental Pollution Authority (EPA) 1300 372 842
Marine pests Agriculture Victoria Online marine pest report form

Waterways

IssueAgencyContact
Port Phillip, Western Port and the Yarra - Infrastructure query: Piers, jetties, navigational aids, moorings and berths Parks Victoria 13 1963
info@parks.vic.gov.au
Waterway/facility query Waterway/facility manager (various) Contact details can be found on the relevant boat ramp page on Boating Vic
Local port query Local port manager (various) Local port manager list (Department of Transport)
Boat ramp/infrastructure feedback Better Boating Victoria Online contact form

Licensing and registration

IssueAgencyContact
Update address on boat licence VicRoads 13 11 71
Change address online
Replace a lost boat licence  VicRoads 13 11 71
Licence replacement online form
Register a vessel VicRoads 13 11 71
Vessel registration information
Renew boat or trailer registration VicRoads Online via Service Victoria
Check boat trailer registration VicRoads Online via Service Victoria
Register a boat trailer VicRoads 13 11 71
Trailer registration information

Commercial vessel operators 

Qualifications

Email TSVqualifications@transportsafety.vic.gov.au if you have a question about any of the below:

  • Local knowledge certificate application/renewal
  • Pilotage licence application/renewal
  • Pilot exempt master certification application/renewal
  • Registering of pilotage service provider
  • Harbour master licences

National regulator

Domestic commercial vessel operators should visit the Australian Maritime Safety Authority (AMSA) website for information including: